Watch Repairs

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Whenever you visit Reigate from the surrounding Horley, Redhill, Surrey or Sussex areas for watch repairs, you’ll always have the choice of two dedicated outlets for a more convenient experience. Whichever one you choose, the outcome stays the same. Our jewellers firmly commit to restoring, refurbishing or repairing timepieces to full functionality with the promise of immaculate presentation – always at a fair, competitive and transparent price.

We want you to be completely satisfied with the quality of our watch repairs. That’s why Clive Allan and Village Jewellers provide a free evaluation on all timepieces, and maintain affordable prices with the guarantee of exceptional workmanship from genuine craftsmen.

Our outlets in Reigate also welcome customers from the surrounding Caterham, Crawley, Dorking and East Grinstead areas, as well as from many other locations in the South East. Our company has its own horologists with many years of combined experience between them, and all watch repairs come with a warranty for your reassurance and peace of mind.

Pardon us for the pun but, when you come to us for watch restorations, refurbishments or repairs, it fair to say that your timepiece is always in the safest hands!

Watch Repairs | Our Process

As soon as you arrive at either of our two shops in Reigate, our horologists perform a full assessment and evaluation. We recommend that you contact us in advance of coming to see us for a speedier service, but our company always welcomes walk-in customers and tries to deal with simple watch repairs quickly. During the evaluation, we consider the age and condition of the piece, and whether or not we can source the spare parts your watch needs.

If we feel we can provide you with an economical repair, your horologist will ask you to leave your timepiece with us while he or she performs the recommended watch repairs. We never begin a repair until we have approval for the work required, and only when you are completely satisfied with the estimate or the quotation we’ve presented to you.

Customers from Reigate or the surrounding Caterham, Crawley, Dorking, Horley, Redhill and East Grinstead areas can return home knowing our horologists will provide a full and professional repair at the price agreed. Upon completion of watch repairs, we call the owner to let them know their piece is available for collection during normal business hours.

Typically, larger watch repairs take anything from one day to a week to complete. Based on how busy we are, our company performs simple watch repairs, such as the replacement of a strap or a battery, over the counter without any need to book a prior appointment.

Services from our two outlets in Reigate include:

  • Full movement servicing for mechanical watches from any brand
  • Electronic time adjustments for automatic and battery-operated watches
  • Replacement bezel and diamond dials on watches from any period
  • Glass, acrylic plastic and sapphire crystal fronts replaced
  • Links, pins, batteries and crowns replaced – usually over the counter
  • Resealing for water-resistant performance and water pressure checks
  • Manual, automatic and quartz watch servicing to manufacturer schedules
  • Mainspring and hand replacement to match the current design of your timepiece

Please note that in addition to watch repairs, our Clive Allan and Village Jewellers outlets in Reigate also undertake clock repairs. We provide this service for antique and grandfather models, and also for wall, mantle and cuckoo clocks. Our company helps customers to keep time with modern living through a full range of services delivered by master craftsmen.